Terms of Service

StockHaven is a web-based inventory management platform for ecommerce sellers. It allows users to track stock across multiple stages, manage purchase orders, sync orders from connected sales channels, dispatch shipments, and analyse profitability.

The Service is provided on a subscription basis, billed monthly or annually as selected at signup.

The Service is intended for business users only. By accepting these Terms you confirm that you are using the Service in the course of a trade, business, or profession. The Service is not intended for consumers acting in a personal capacity.

You must be at least 18 years old and have the legal authority to enter into a contract on behalf of any organisation you represent.

You must provide accurate, current, and complete information when registering. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Notify us immediately at support@stockhaven.co.uk if you suspect unauthorised access to your account. We are not liable for losses arising from your failure to keep credentials secure.

You may invite additional users to your organisation within the limits of your subscription plan. You are responsible for the actions of all users you invite.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Resell, sublicence, or otherwise make the Service available to third parties outside your organisation
• Reverse-engineer, decompile, or disassemble any part of the Service
• Introduce malicious code, automated bots, or scripts that place excessive load on our infrastructure
• Attempt to gain unauthorised access to other users' data or to our systems
• Use the Service to store or transmit content that is defamatory, obscene, or infringes third-party intellectual property rights
• Abuse Amazon SP-API rate limits or violate Amazon's Marketplace Developer Agreement in connection with your use of the integration

We reserve the right to suspend or terminate access immediately if we reasonably believe these obligations are being breached.

Paid subscriptions are billed in advance on a monthly or annual basis (as selected). All prices are quoted in GBP and are exclusive of VAT unless stated otherwise. VAT is charged at the applicable UK rate.

Free trial. New paid accounts include a 14-day free trial. You will not be charged until the trial period ends. You may cancel before the trial expires without charge.

Auto-renewal. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date.

Cancellation. You may cancel your subscription at any time from within the app or by contacting us. Cancellation takes effect at the end of the current billing period. We do not offer pro-rata refunds for unused time within a billing period, except as required by applicable law.

Price changes. We will give you at least 30 days' written notice of any price increase before it takes effect. Continued use of the Service after the notice period constitutes acceptance of the new price.

Failed payments. If payment fails we will retry on subsequent days. After 7 days of non-payment we may suspend your account. Access is restored upon successful payment.

We aim to provide a reliable service but do not guarantee uninterrupted availability. The Service is provided “as is” and we make no warranty that it will be error-free or continuously available. We will endeavour to provide advance notice of planned maintenance where possible.

No service-level agreement (SLA) applies to the Free plan.

Our IP. StockHaven and all its components — software, design, trademarks, and content — are owned by us or our licensors. These Terms do not grant you any right to use our name, logo, or branding.

Your data. You retain full ownership of all data you import, create, or upload to the Service (“Your Data”). By using the Service you grant us a limited licence to host, process, and display Your Data solely to provide the Service to you.

Feedback. If you submit suggestions or feedback about the Service, we may use it freely without any obligation or compensation to you.

You can export most of your data to CSV at any time from within the application. Upon account closure, you may request a full data export within 30 days of closure. After 30 days post-closure (or after 6 years if we are required to retain data for legal reasons — see our Privacy Policy), your data will be securely deleted.

To the fullest extent permitted by applicable law:

• Our total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total fees paid by you to us in the 12 months preceding the claim.
• We shall not be liable for any indirect, consequential, special, or exemplary losses, including but not limited to loss of revenue, loss of data, loss of profits, loss of business, or reputational damage, whether arising in contract, tort (including negligence), or otherwise.
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

As the Service is provided to business users, the protections under the Consumer Rights Act 2015 that apply to consumers do not apply to these Terms.

By you. You may close your account at any time. Closing your account cancels your subscription effective at the end of the current billing period.

By us. We may suspend or terminate your account with reasonable notice if you materially breach these Terms and fail to remedy the breach within 14 days of written notice. We may terminate immediately without notice in cases of serious breach (e.g., abuse of the platform, fraud, or unlawful use).

Effect of termination. On termination, your right to access the Service ceases immediately. Sections 7 (IP), 9 (Liability), 11 (Governing Law), and any accrued payment obligations survive termination.

We may update these Terms from time to time. We will notify you of material changes by email or by a notice within the app at least 30 days before the changes take effect. If you do not agree with the revised Terms, you may close your account before the effective date. Continued use of the Service after that date constitutes acceptance.

Governing law. These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Entire agreement. These Terms (together with our Privacy Policy and Cookie Policy) constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force.

Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment. You may not assign your rights under these Terms without our prior written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.

For questions about these Terms, please contact:

StockHaven
Email: legal@stockhaven.co.uk
United Kingdom